Month: March 2007

The entire Carruthers household is on baby-watch so I will be taking some paternity leave shortly – mainly to do nothing other than hold her hand while making helpful noises at appropriate times while Caroline abuses the male species while dreaming of celibacy. Please do not be offended if your email goes unanswered over the…

I suspect that each of us has a favourite experience, where everything is just so. A place that defines us, and on the day we finally make that transition from worm to butterfly, it will the place that we think of with nostalgia, joy and a feeling that life is complete. I have two. The…

There is a wonderful book on the subject of consumer management — especially managing complaints — called “Send the Jerk the Bedbug Letter”. (Complaints department receives a letter from consumer unhappy about cockroach in bed. Manager scrawls “send the jerk the bedbug letter” letter and returns it to complaints department to handle. Complaints department screws…